Graduation Help Desk


Contact the Graduation Help Desk

Resolving Roadblocks 

In an effort to consolidate all the tools and resources available to help students stay on track to graduate in four years, we created a one-stop resource for students who need assistance getting classes required to graduate on time. The Graduation Help Desk staff work with students, faculty and advisors to resolve roadblocks. 

Help Desk Checklist for Students

1. Contact your advisor in your college or school
Advisors can answer most questions. This is an important step because processes can vary from school to school, and advisors are the most knowledgeable resources about specific degree requirements.

2. Check the frequently asked questions

3. Search the askUs database

4. Still have questions? Contact us:

Frequently Asked Questions

Click to expand/collapse

How do students know if they are on track to graduate?

The best way to know is if students meet with their academic advisors and review their degree audit using the Interactive Degree Audit (IDA).

Students may also use the Interactive Degree Audit 2.0 Planner (IDA 2.0), which allows them to list courses that they might take to estimate how these courses will apply toward a degree. Students should use the planner frequently to adjust for registrations for current and future semesters.

Important: The planner does not register students for courses, guarantee that the courses they have listed will be offered for the semester they indicated, or guarantee that a student will be able to enroll in those courses. Some courses are offered infrequently or only in certain semesters. For more information, visit IDA 2.0 Student Planner website.

How are students assigned a registration time slot?

UT Austin gives registration priority to students based on progress toward their degrees. The closer a student is to completing their degree, the earlier they will register. For double major students, the degree profile that indicates the greatest progress toward degree will determine the registration access period. To view individual registration access periods, refer to the Registration Information Sheet (RIS).

If a student has started their Senior Countdown and can't get a course they need to graduate. What should they do?

As a Senior Countdown participant, students are guaranteed to get the courses they need or help in finding an appropriate substitution.  If an advisor is unable to help, students should email the Graduation Help Desk.

Note:  Course guarantee is for Senior Countdown participants in their final year only.  Also, Senior Countdown guarantees that participating students will have access to courses that meet their graduation requirements, not a particular course.

If a student is not a Senior Countdown participant, and needs one specific class to graduate and all of the seats are full, how can they ensure they will graduate on time?

Students should meet with their advisor to discuss alternative solutions and sign up for their Senior Countdown. All Senior Countdown participants are guaranteed to get the courses they need to graduate on time. If their advisor is unable to help, students should email the Graduation Help Desk.

A student has been waitlisted for a class that they need next semester. Does being waitlisted mean they won’t get in to the class?

No, being waitlisted is common when registering for classes. During the initial registration process, a large number of seats are often taken that may open during the subsequent add/drop period in the following semester. Seats open up when students do not pass prerequisites or change their schedules.

The see my waitlists page adds eligible students to classes on a first-come first-serve basis, provided that there are no scheduling conflicts.

If a student is working on fulfilling their non-major core requirements, but unable to enroll in the class they want, what should they do?

While getting into a students first-choice class is preferred, they should try searching the appropriate university catalog for another course that will meet their non-major core requirement, and then review the course schedule to see that it fits within their schedule. If a student is unsure which credits meet the requirements of their degree program, they should contact their academic advisor.

If a student has AP or dual credit for one of their required courses, but it didn't show up on their transcript, what should they do?

Students must file a petition to claim the credit from AP tests or credits by examination for the courses to be added to their transcript. Students can do this online at Student Testing Services.